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DAY ONE | 01 NOVEMBER 2023, WEDNESDAY
09:00 - 10:00
REGISTRATION & WELCOME COFFEE
10:00 - 10:05
OPENING NOTE BY THE CHAIRPERSON
10:05 - 10:25
BUILDING LOYALTY IN THE METAVERSE - WHERE VIRTUAL WORLDS MEET CUSTOMER ENGAGEMENT
Data from virtual interactions in the metaverse provides valuable customer insights
Challenges and opportunities exist in gathering and analyzing metaverse data
Personalized interactions, virtual communities, and shared experiences foster loyalty in the metaverse
10:25 - 10:45
CUSTOMER-CENTRIC EVALUATION - PUTTING EXPERIENCES IN THE SPOTLIGHT
Creating a focus on the quality of engagement, understanding the voice of the customer
Monitor interactions through multiple touchpoints
Analysing customer engagement through strong data analytics
10:45 - 11:25
PANEL DISCUSSION | LEVERAGING MARTECH TO DELIVER TAILORED CUSTOMER EXPERIENCES
How can martech revolutionize customer experiences by delivering personalized interactions at scale?
Advantages automating customer interactions across various channels to provide a seamless and customized experience
Leveraging hyper-personalization in creating highly personalized experiences for customers.
11:25 - 11:45
THE POWER OF LOYALTY IN THE MODERN BUSINESS LANDSCAPE
Utilize advanced analytics to gain valuable customer insights, optimize experiences
Capitalizing the power of Voice to build a strong customer experience
Engage customers through mobile apps and loyalty programs
11:45 - 12:15
NETWORKING BREAK
12:15 - 12:55
PANEL DISCUSSION | CUSTOMER-CENTRIC BANKING - ELEVATING EXPERIENCE, BUILDING LOYALTY
Uncover deep customer insights to exceed expectations and build unwavering loyalty
Integrate channels flawlessly for a unified journey that captivates customers and fosters loyalty
Anticipate needs, personalize interactions, and become trusted advisors to cultivate lasting loyalty
12:55 - 13:25
FIRESIDE CHAT | THE CMO'S BLUEPRINT FOR CX AND LOYALTY PROGRAMS - STRATEGIES FOR SUCCESS
How do leaders effectively communicate the brand's value proposition aligning with the CX and Loyalty Programs
The importance of data to drive an effective decision-making process
The importance of automation tool to measure the impact of initiatives
13:25 - 13:45
POWERING LOYALTY EXPERIENCE PROGRAMS WITH NO-CODE ENTERPRISE LOYALTY CLOUD
How can cloud-based rewards programs magnify business growth?
Leveraging loyalty data and integrating with existing marketing stacks
Understanding the benefits of cloud APIs
13:45 - 14:25
PANEL DISCUSSION| CLICKS TO LOYALTY - NURTURING CUSTOMER RELATIONSHIPS IN RETAIL & E-COMMERCE
What are the key strategies for building customer trust in the dynamic digital retail era?
How will shifting business from transactions to relationships, effectively nurture customer loyalty?
Integrating AI to customize loyalty programs
14:25 - 14:30
CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY ONE
14:30 - 16:00
NETWORKING LUNCHEON