DAY ONE | 01 NOVEMBER 2023, WEDNESDAY

  • 09:00 - 10:00 REGISTRATION & WELCOME COFFEE
  • 10:00 - 10:05 OPENING NOTE BY THE CHAIRPERSON
  • 10:05 - 10:25 BUILDING LOYALTY IN THE METAVERSE - WHERE VIRTUAL WORLDS MEET CUSTOMER ENGAGEMENT
    • Data from virtual interactions in the metaverse provides valuable customer insights
    • Challenges and opportunities exist in gathering and analyzing metaverse data
    • Personalized interactions, virtual communities, and shared experiences foster loyalty in the metaverse
  • 10:25 - 10:45 CUSTOMER-CENTRIC EVALUATION - PUTTING EXPERIENCES IN THE SPOTLIGHT
    • Creating a focus on the quality of engagement, understanding the voice of the customer
    • Monitor interactions through multiple touchpoints
    • Analysing customer engagement through strong data analytics
  • 10:45 - 11:25 PANEL DISCUSSION | LEVERAGING MARTECH TO DELIVER TAILORED CUSTOMER EXPERIENCES
    • How can martech revolutionize customer experiences by delivering personalized interactions at scale?
    • Advantages automating customer interactions across various channels to provide a seamless and customized experience
    • Leveraging hyper-personalization in creating highly personalized experiences for customers.
  • 11:25 - 11:45 THE POWER OF LOYALTY IN THE MODERN BUSINESS LANDSCAPE
    • Utilize advanced analytics to gain valuable customer insights, optimize experiences
    • Capitalizing the power of Voice to build a strong customer experience
    • Engage customers through mobile apps and loyalty programs
  • 11:45 - 12:15 NETWORKING BREAK
  • 12:15 - 12:55 PANEL DISCUSSION | CUSTOMER-CENTRIC BANKING - ELEVATING EXPERIENCE, BUILDING LOYALTY
    • Uncover deep customer insights to exceed expectations and build unwavering loyalty
    • Integrate channels flawlessly for a unified journey that captivates customers and fosters loyalty
    • Anticipate needs, personalize interactions, and become trusted advisors to cultivate lasting loyalty
  • 12:55 - 13:25 FIRESIDE CHAT | THE CMO'S BLUEPRINT FOR CX AND LOYALTY PROGRAMS - STRATEGIES FOR SUCCESS
    • How do leaders effectively communicate the brand's value proposition aligning with the CX and Loyalty Programs
    • The importance of data to drive an effective decision-making process
    • The importance of automation tool to measure the impact of initiatives
  • 13:25 - 13:45 POWERING LOYALTY EXPERIENCE PROGRAMS WITH NO-CODE ENTERPRISE LOYALTY CLOUD
    • How can cloud-based rewards programs magnify business growth?
    • Leveraging loyalty data and integrating with existing marketing stacks
    • Understanding the benefits of cloud APIs
  • 13:45 - 14:25 PANEL DISCUSSION| CLICKS TO LOYALTY - NURTURING CUSTOMER RELATIONSHIPS IN RETAIL & E-COMMERCE
    • What are the key strategies for building customer trust in the dynamic digital retail era?
    • How will shifting business from transactions to relationships, effectively nurture customer loyalty?
    • Integrating AI to customize loyalty programs
  • 14:25 - 14:30 CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY ONE
  • 14:30 - 16:00 NETWORKING LUNCHEON