MENA CX & Loyalty Awards 2022

mena cx & loyalty awards 2023

Customer expectations have evolved over the years and will continue to do so. Delivering extraordinary customer experience for the products and services offered has become hugely important for any business for increased customer satisfaction and loyalty. More and more, recognizing their behaviour to provide satisfaction has become one of the crucial ways to do it. It is rightly said that Customer experience is the new Marketing.

The MENA CX & Loyalty Awards 2023 will celebrate excellence in the field of CX and loyalty and provide you with a unique opportunity to gain recognition in front of a global CX audience. It will honor market leaders with a revolutionary track record in customer retention strategies and honor brands, deploying best-in-class techniques to deliver customer experiences that ultimately build customer loyalty.

The nominations to be open soon

Award Categories

Rules & Regulations

Award Categories

Rules & Regulations

Name of the Nominee? (It can be yourself)

Your Email Address

Your Contact Number:

Nominee Company Name

Nominee Email Address

Nominee Contact Number:

Place of Work / Residence of the nominee

Company Profile:

Category

This category is for appreciating, recognizing & empowering the CX professional across the industry in the MENA region. An individual practitioner who has pioneered Customer Experience and Loyalty while setting a milestone for a better experience for the customers.

This category recognizes brands & organizations that allow new and loyal customers to gain maximum benefits. This award is for companies that have implemented creative and rewarding loyalty programs for their customers, structured in a way that maximizes engagement and encourages repeat purchasing.

This category recognizes ministries, agencies, or other departments at a government organization that has elevated their service to provide experiences that captivate, engage and help serve customers. This award is to appreciate the organization that has managed to receive the maximum number of ‘HAPPY’ customers.

This award aims to recognize, appreciate and empower an organization that has deployed tech solutions to provide an excellent customer experience. It is to appreciate innovation and integration of new initiatives in technology as part of corporate strategy for better customer experience.

This category recognizes a culture that puts customer satisfaction and requirements first. This award is to recognize an organization that has customer satisfaction and loyalty as its main priority and has instilled the same to the core of the organization.

This category identifies and acknowledges the team that diligently works to ensure maximal customer satisfaction is achieved. It is to reward dynamic team efforts in delivering a magnificent customer experience across all touchpoints.

No. of years of experience in the industry:

No. of employees in your team:

Mention a ‘Stand-out’ initiative/CX strategy spearheaded by you:

List of achievements & why you should win the Award:

Key features of the loyalty program:

No. of customers onboarded for the loyalty program in 2022:

Mention the best retention strategy for your loyalty program:

Highlight the results of any recent customer feedback program

List of achievements & why you should win the Award:

The maximum number of 5-star ratings by ‘Happy’ customers in the past 12 months:

Shortest turnaround time from query to customer assistance:

Mention a new ‘stand-out’ initiative for better CX (If any):

Highlight the results of any recent customer feedback program

List of achievements & why you should win the Award:

Details of the technology initiative launched:

No. of employees in the customer support team:

Details of key technology used for better CX:

Mention the best success story of the tech initiative:

No. of employees in the customer service department:

Highlight the ‘Our of the Box’ Strategy adopted to deal with customer problems:

Mention initiatives taken to resolve customer queries:

Shortest turnaround time from query to customer assistance:

List of achievements & why you should win the Award:

Vision of the entire team to build a better CX:

Mention the ‘Voice of Employee’ initiative run by the team (If Any):

No. of employees in the customer service department:

Mention initiatives taken to resolve customer queries:

Highlight any ‘Team Collaborative’ effort in delivering optimum CX:

List of achievements & why you should win the Award: