Series Speakers
Himanshu Malhotra
Advisor – Chairman’s Office
Department of Municipalities and Transport
JS Anand
Founder & CEO
LEVA Hotels
Rabih Farhat
Founder & Managing Partner
Related Inc.
Nizar Al Qabbani
Co-Founder & Co-Host
Loyalty Bl Arabi Podcast
Ahmed Khbeer
Managing Partner & Group CEO
Tafaseel BPO
Albert Fernando
Chief Executive Officer
Travelwings Middle East FZ LLC
Hazem El Zayat
Chief Experience Officer – MENA
Memac Ogilvy
Abed Bibi
Chief Marketing Officer
Nakheel
Kris Kowalski
Chief Marketing Officer
YAP
Rami Zahran
Chief Marketing Officer
Saudi German Hospital
Balaji Srinivasan
Executive Director & Chief Technology Officer
Dreamfolks Services Limited
Dr. Tahir Hussain
Corporate Chief of Operations Excellence
SEHA
Amit Taneja
Chief Business Officer
Cleartrip Middle East
Yusra Baqi
Chief Human Capital Officer
Aafaq Islamic Finance
Maram Habbash
SVP Client Experience – Retail Treasury
Mashreq Bank
Ahmed Khedr
Vice President Retail – Digital Transformation
Etisalat UAE by e&
Amelie Brechoire
Vice President Loyalty & Guest Experience – Asia, Middle East & Africa
Accor
Pallav Singhvi
Vice President – Consumer Travel
Almosafer
Akash Koul
Director – Customer Engagement & Loyalty
Etisalat by e&
Sagarika Nayak
Director – Customer Succes & VOC
GMG
Amit Ambekar
Head of Marketing & Customer Engagement
REDTAG (BMA International)
Gaurav Jain
Head of Products
Ahli United Bank, Kuwait
Ishant Jindal
Sales Head – India & MENA
Capillary Technologies
Kowshik Bhattacharjee
Head of Service Excellence
Medcare Hospitals & Medical Centres
Mai Momani
Head of Customer Experience
Invest Bank
Nuran Mekky
Group Head - CVM Operations and Customer Experience
Gargash Group
Pradeep Kumar
Head - Service Excellence & Contact Centre
Aster Clinics GCC
Sakeb Rashid
Loyalty & Retention Head
Starbucks – Alshaya
Saif Abdulla Al Hassani
Service Development and User Experience Section Head
Emirates Health Services
Suryaveer Singh
Head of Loyalty
ENOC
Marlena Polrola
Senior Consultant
Comarch
Jack Chan
Country Manager (UAE)
Sleekflow