Series Speakers

Series Speakers

Himanshu Malhotra

Advisor – Chairman’s Office

Department of Municipalities and Transport

JS Anand

Founder & CEO

LEVA Hotels

Rabih Farhat

Founder & Managing Partner

Related Inc.

Nizar Al Qabbani

Co-Founder & Co-Host

Loyalty Bl Arabi Podcast

Ahmed Khbeer

Managing Partner & Group CEO

Tafaseel BPO

Albert Fernando

Chief Executive Officer

Travelwings Middle East FZ LLC

Hazem El Zayat

Chief Experience Officer – MENA

Memac Ogilvy

Abed Bibi

Chief Marketing Officer


Kris Kowalski

Chief Marketing Officer


Rami Zahran

Chief Marketing Officer

Saudi German Hospital

Balaji Srinivasan

Executive Director & Chief Technology Officer

Dreamfolks Services Limited

Dr. Tahir Hussain

Corporate Chief of Operations Excellence


Amit Taneja

Chief Business Officer

Cleartrip Middle East

Yusra Baqi

Chief Human Capital Officer

Aafaq Islamic Finance

Maram Habbash

SVP Client Experience – Retail Treasury

Mashreq Bank

Ahmed Khedr

Vice President Retail – Digital Transformation

Etisalat UAE by e&

Amelie Brechoire

Vice President Loyalty & Guest Experience – Asia, Middle East & Africa


Pallav Singhvi

Vice President – Consumer Travel


Akash Koul

Director – Customer Engagement & Loyalty

Etisalat by e&

Ilaria Buonpane

Director of Customer Experience - MENA


Sagarika Nayak

Director – Customer Succes & VOC


Amit Ambekar

Head of Marketing & Customer Engagement

REDTAG (BMA International)

Gaurav Jain

Head of Products

Ahli United Bank, Kuwait

Ishant Jindal

Sales Head – India & MENA

Capillary Technologies

Kowshik Bhattacharjee

Head of Service Excellence

Medcare Hospitals & Medical Centres

Mai Momani

Head of Customer Experience

Invest Bank

Nuran Mekky

Group Head - CVM Operations and Customer Experience

Gargash Group

Pradeep Kumar

Head - Service Excellence & Contact Centre

Aster Clinics GCC

Sakeb Rashid

Loyalty & Retention Head

Starbucks – Alshaya

Saif Abdulla Al Hassani

Service Development and User Experience Section Head

Emirates Health Services

Suryaveer Singh

Head of Loyalty


Marlena Polrola

Senior Consultant


Jack Chan

Country Manager (UAE)