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Schedule

SCHEDULE

Eventups Schedule Conferences

09:00 - 10:00

FUNDAMENTAL IN DIGITAL MARKETING

10:00 - 10:05

OPENING NOTE BY THE CHAIRPERSON

10:05 - 10:25

FROM PUBLIC TO PERSONAL: REIMAGINING ENGAGEMENT FOR A CITIZEN-CENTRIC GOVERNANCE

10:25 - 10:45

REVOLUTIONIZING TELECOM RETAIL: THE ROLE OF NEW TECHNOLOGIES IN UPLIFTING CE, SALES AND ACHIEVE OPERATIONS EXCELLENCE

10:45 - 11:25

PANEL DISCUSSION | REVOLUTIONIZING BANKING: ENHANCING EXPERIENCES AND FOSTERING LASTING LOYALTY

11:25 - 11:45

ENGAGE, REWARD, REPEAT: GAMIFICATION STRATEGIES FOR NEXT-LEVEL CX AND LOYALTY

11:45 - 12:15

NETWORKING & COFFEE BREAK

11:25 - 11:45

FIRESIDE CHAT | THE CMO'S BLUEPRINT FOR CX AND LOYALTY PROGRAMS: STRATEGIES FOR SUCCESS

12:45 - 13:05

CONNECT, CONVERSE AND CONVERT: PICKING THE RIGHT CHANNEL TO ELEVATE CUSTOMER EXPERIENCE AND IMPROVE LOYALTY

13:05 - 13:45

PANEL DISCUSSION| CLICKS TO LOYALTY: NURTURING CUSTOMER RELATIONSHIPS IN RETAIL & ECOMMERCE

13:45 - 13:55

SPEECH BY DREAMFOLKS: TRANSFORMING CONSUMER EXPERIENCE

13:55 - 14:25

CX & LOYALTY MENA AWARDS 2023

14:25 - 14:30

CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY ONE

14:30 - 15:30

NETWORKING LUNCHEON

09:00 - 10:00

REGISTRATION & WELCOME COFFEE

10:00 - 10:05

OPENING NOTE BY THE CHAIRPERSON

10:05 - 10:25

ENHANCING PATIENT EXPERIENCE THROUGH PERSONALIZED CARE: LEVERAGING TECHNOLOGY AND HUMAN TOUCH

10:25 - 10:45

POTENTIAL OF MARTECH: UNVEILING KEY STRATEGIES AND EXCLUSIVE INSIGHTS FOR BUSINESS SUCCESS

10:45 - 11:25

PANEL DISCUSSION | 2023 AND BEYOND: STRATEGIES FOR ACHIEVING EXCELLENCE IN DRIVING CX

10:45 - 11:25

BUILDING A SUSTAINABLE FUTURE: THE ROLE OF EMIRATIZATION IN CX AND BPO

11:45 - 12:15

NETWORKING BREAK

11:45 - 12:15

PANEL DISCUSSION | INNOVATING LOYALTY: THE FUTURE OF TRAVEL THROUGH AIRLINE AND HOSPITALITY SYNERGIES

11:45 - 12:15

CRAFTING EXCEPTIONAL CUSTOMER EXPERIENCES IN A DIGITAL FIRST AGE

13:15 - 13:55

PANEL DISCUSSION | FUTURE OF LOYALTY: INCENTIVIZED ENGAGEMENT OR JUST THE REWARD POINTS

13:55 - 14:00

CLOSING REMARKS BY THE CHAIRPERSON

14:00 - 15:00

NETWORKING LUNCHEON

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