Schedule Details – HOME

Schedule

09:00 - 10:00

REGISTRATION & WELCOME COFFEE

10:00 - 10:05

OPENING NOTE BY THE CHAIRPERSON

10:05 - 10:25

ROLE OF THE LEADERSHIP IN DEFINING THE CUSTOMER EXPERIENCE

10:25 - 10:45

THE ROLE OF GENERATIVE AI IN PERSONALIZING CUSTOMER INTERACTIONS

10:45 - 11:30

PANEL DISCUSSION | EMBRACING EMERGING TECHNOLOGIES FOR CUSTOMER EXPERIENCE INNOVATION

11:30 - 12:00

INNOVATION SESSION

12:00 – 12:30

NETWORKING & COFFEE BREAK

12:30 – 13:00

FIRE SIDE CHAT | FUTURE OF LOYALTY: THE ROLE OF GOVERNMENT IN ENHANCING PUBLIC SERVICE DELIVERY

13:00 – 13:20

AMPLIFYING THE VOICE OF EMPLOYEES IN MIDDLE EAST: STRATEGIES FOR ENGAGEMENT AND INNOVATION

13:20 – 14:05

PANEL DISCUSSION | ENHANCING IN-STORE CUSTOMER EXPERIENCE TO BOOST LOYALTY

14:05 – 14:25

BUILD CUSTOM LOYALTY SOLUTIONS ON AN API-FIRST BACKEND

14:25 – 14:55

CX & LOYALTY MENA AWARDS 2024

14:55 – 15:00

CLOSING REMARKS AND END OF DAY ONE

15:00 – 16:00

NETWORKING LUNCHEON

* The Schedule is tentative & subjective to change *

09:00 - 10:00

REGISTRATION & WELCOME COFFEE

10:00 - 10:05

OPENING NOTE BY THE CHAIRPERSON

10:05 - 10:25

THE IMPORTANCE OF CUSTOMER EXPERIENCE IN PUBLIC SECTOR

10:25 - 10:45

TRANSFORMING CUSTOMER EXPERIENCE: THE INTEGRATION OF AI AND LARGE LANGUAGE MODELS

10:45 – 11:30

PANEL DISCUSSION | TURNING CUSTOMERS INTO BRAND AMBASSADORS: DEFINING CUSTOMER EXPERIENCE ACROSS INDUSTRIES

11:30 – 11:50

MAGNIFYING CUSTOMER EXPERIENCE AND LOYALTY THROUGH IOT ECOSYSTEMS

11:50 – 12:20

NETWORKING AND COFFEE BREAK

12:20 – 12:50

FIRE SIDE CHAT | EARNING GUEST LOYALTY WITH HOSPITALITY TECH

12:50 – 13:10

LEVEL UP YOUR LOYALTY: THE POWER OF GAMIFICATION IN CUSTOMER ENGAGEMENT

13:10 – 13:55

PANEL DISCUSSION | THE ROLE OF CUSTOMER EXPERIENCE MANAGEMENT IN FMCG SECTOR

13:55 – 14:15

UNLEASHING CUSTOMER LOYALTY: THE POWER OF CUSTOMER LOYALTY TOOLS

14:15 – 14:25

CLOSING REMARKS AND END OF SUMMIT

14:25 – 15:25

NETWORKING LUNCHEON

* The Schedule is tentative & subjective to change *

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