SPEAKERS – HOME

Our Speakers

UNIQUE PEOPLE

Our Series Speakers

HIMANSHU MALHOTRA

Advisor – Chairman’s Office
Department Of Municipalities and

JS ANAND

Founder & CEO
Leva Hotels

SAKEB RASHID

Loyalty & Retention Head
Starbucks – Alshaya

SAIF ABDULLA AL HASSANI

Service Development and User Experience Section Head
Emirates Health Services

AHMED KHBEER

Managing Partner & Group CEO
Tafaseel Bpo

ALBERT FERNANDO

Chief Executive Officer
Travelwings Middle East Fz Llc

HAZEM EL ZAYAT

Chief Experience Officer – MENA
Memac Ogilvy

ABED BIBI

Chief Marketing Officer
Nakheel

KRIS KOWALSKI

Chief Marketing Officer
YAP

RAMI ZAHRAN

Chief Marketing Officer
Saudi German Hospital

DR. TAHIR HUSSAIN

Co-Founder & Co-Host
SEHA

SURYAVEER SINGH

Head of Loyalty
Enoc

AMIT TANEJA

Chief Business Officer
Cleartrip Middle East

YUSRA BAQI

Chief Human Capital Officer
Aafaq Islamic Finance

MARAM HABBASH

SVP Client Experience – Retail Treasury
Mashreq Bank

AHMED KHEDR

Vice President Retail – Digital Transformation
Etisalat By E&

AMELIE BRECHOIRE

Vice President Loyalty & Guest Experience – Asia, Middle East &
Accor

PALLAV SINGHVI

Vice President – Consumer Travel
Almosafer

AKASH KOUL

Director – Customer Engagement & Loyalty
Etisalat By E&

ILARIA BUONPANE

Director of Customer Experience – MENA
Talabat

SAGARIKA NAYAK

Vice President Loyalty & Guest Experience – Asia, Middle East &
Accor

AMIT AMBEKAR

Head of Marketing & Customer Engagement
Redtag (Bma International)

GAURAV JAIN

Head of Products
Ahli United Bank, Kuwait

PRADEEP KUMAR

Head – Service Excellence & Contact Centre
Aster Clinics Gcc

KOWSHIK BHATTACHARJEE

Head of Service Excellence
Medcare Hospitals & Medical Centres

MAI MOMANI

Head of Customer Experience
Invest Bank

NURAN MEKKY

Group Head – CVM Operations and Customer Experience
Gargash Group

YARA WEHBE

Head of Business Excellence
Masafi LLC

SUMIT SRIVASTAVA

Digital & Commercial Director
Virgin Mobile UAE