SPEAKERS – HOME

Our Speakers

UNIQUE PEOPLE

Our Expert Speakers

Sagarika Nayak

Group Director – Customer Success & VOC
GMG

Suryaveer Singh

Head Loyalty CRM and Data
EMIRATES NATIONAL OIL COMPANY

Dr. Jassim Al Awadhi

Digital Transformation and AI Implementation expert

Eman Talaat

Head of Experience Design
Department of Government Enablement

Hazem El Zayat

Chief Experience Officer – MENA
Ogilvy

Ankesh Agarwal

Director, Group Customer Experience
Majid Al Futtaim

Gaurav Sinha

International Marketing Director|Asia, Middle East, Africa &Turkey
Domino's

Anand Venkatasamy

Vice President – Customer Base Management & Partnerships
e&

Kaveer Maharaj

Head of Loyalty
Landmark Group

Deepak Pradhan

Head of Loyalty Program & CRM
ADNOC

Adil Hasan

Director- Customer Experience
Teleperformance

Our Series Speakers

HIMANSHU MALHOTRA

Advisor – Chairman’s Office
Department Of Municipalities and Transport

JS ANAND

Founder & CEO
Leva Hotels

SAKEB RASHID

Loyalty & Retention Head
Starbucks – Alshaya

SAIF ABDULLA AL HASSANI

Service Development and User Experience Section Head
Emirates Health Services

AHMED KHBEER

Managing Partner & Group CEO
Tafaseel Bpo

ALBERT FERNANDO

Chief Executive Officer
Travelwings Middle East Fz Llc

HAZEM EL ZAYAT

Chief Experience Officer – MENA
Memac Ogilvy

ABED BIBI

Chief Marketing Officer
Nakheel

KRIS KOWALSKI

Chief Marketing Officer
YAP

RAMI ZAHRAN

Chief Marketing Officer
Saudi German Hospital

DR. TAHIR HUSSAIN

Corporate Chief of Operations Excellence
SEHA

SURYAVEER SINGH

Head of Loyalty
Enoc

AMIT TANEJA

Chief Business Officer
Cleartrip Middle East

YUSRA BAQI

Chief Human Capital Officer
Aafaq Islamic Finance

MARAM HABBASH

SVP Client Experience – Retail Treasury
Mashreq Bank

AHMED KHEDR

Vice President Retail – Digital Transformation
Etisalat By E&

AMELIE BRECHOIRE

Vice President Loyalty & Guest Experience – Asia, Middle East & Africa
Accor

PALLAV SINGHVI

Vice President – Consumer Traveler
Almosafer

AKASH KOUL

Director – Customer Engagement & Loyalty
Etisalat By E&

ILARIA BUONPANE

Director of Customer Experience – MENA
Talabat

SAGARIKA NAYAK

Director – Customer Succes & VOC
GMG

AMIT AMBEKAR

Head of Marketing & Customer Engagement
Redtag (Bma International)

GAURAV JAIN

Head of Products
Ahli United Bank, Kuwait

PRADEEP KUMAR

Head – Service Excellence & Contact Centre
Aster Clinics Gcc

KOWSHIK BHATTACHARJEE

Head of Service Excellence
Medcare Hospitals & Medical Centres

MAI MOMANI

Head of Customer Experience
Invest Bank

NURAN MEKKY

Group Head – CVM Operations and Customer Experience
Gargash Group

YARA WEHBE

Head of Business Excellence
Masafi LLC

SUMIT SRIVASTAVA

Digital & Commercial Director
Virgin Mobile UAE