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SPEAKERS –
HOME
Our Speakers
UNIQUE PEOPLE
Our Expert Speakers
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Harsha Thawani
Associate Director – Marketing, Digital Marketing Lead
PMG LOWER GULF
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Dr. Nilay Ranjan Singh
CEO
SBI UAE
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Imran Kannuti
Head, Operations Digitalization & Transformation
BANQUE MISR
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Adil Hasan
Director Customer Experience
TELEPERFORMANCE
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Sagarika Nayak
Director Customer Success
GMG
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Suryaveer Singh
Head Loyalty CRM and Data
EMIRATES NATIONAL OIL COMPANY
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Mai Momani
Head of Customer Experience
INVEST BANK P.S.C
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Odisseas Trikaliotis
Chief Research Officer, Customer Experience & Channel Performance
IPSOS
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Abhay Kumar
Senior Vice President‑Digital Marketing & Social Media
DAMAC PROPERTIES CO. LLC, UAE
Our Series Speakers
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HIMANSHU MALHOTRA
Advisor – Chairman’s Office
Department Of Municipalities and Transport
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JS ANAND
Founder & CEO
Leva Hotels
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SAKEB RASHID
Loyalty & Retention Head
Starbucks – Alshaya
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SAIF ABDULLA AL HASSANI
Service Development and User Experience Section Head
Emirates Health Services
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AHMED KHBEER
Managing Partner & Group CEO
Tafaseel Bpo
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ALBERT FERNANDO
Chief Executive Officer
Travelwings Middle East Fz Llc
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HAZEM EL ZAYAT
Chief Experience Officer – MENA
Memac Ogilvy
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ABED BIBI
Chief Marketing Officer
Nakheel
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KRIS KOWALSKI
Chief Marketing Officer
YAP
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RAMI ZAHRAN
Chief Marketing Officer
Saudi German Hospital
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DR. TAHIR HUSSAIN
Corporate Chief of Operations Excellence
SEHA
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SURYAVEER SINGH
Head of Loyalty
Enoc
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AMIT TANEJA
Chief Business Officer
Cleartrip Middle East
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YUSRA BAQI
Chief Human Capital Officer
Aafaq Islamic Finance
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MARAM HABBASH
SVP Client Experience – Retail Treasury
Mashreq Bank
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AHMED KHEDR
Vice President Retail – Digital Transformation
Etisalat By E&
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AMELIE BRECHOIRE
Vice President Loyalty & Guest Experience – Asia, Middle East & Africa
Accor
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PALLAV SINGHVI
Vice President – Consumer Traveler
Almosafer
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AKASH KOUL
Director – Customer Engagement & Loyalty
Etisalat By E&
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ILARIA BUONPANE
Director of Customer Experience – MENA
Talabat
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SAGARIKA NAYAK
Director – Customer Succes & VOC
GMG
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AMIT AMBEKAR
Head of Marketing & Customer Engagement
Redtag (Bma International)
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GAURAV JAIN
Head of Products
Ahli United Bank, Kuwait
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PRADEEP KUMAR
Head – Service Excellence & Contact Centre
Aster Clinics Gcc
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KOWSHIK BHATTACHARJEE
Head of Service Excellence
Medcare Hospitals & Medical Centres
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MAI MOMANI
Head of Customer Experience
Invest Bank
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NURAN MEKKY
Group Head – CVM Operations and Customer Experience
Gargash Group
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YARA WEHBE
Head of Business Excellence
Masafi LLC
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SUMIT SRIVASTAVA
Digital & Commercial Director
Virgin Mobile UAE
