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Awards

CX & LOYALTY

SUMMIT & AWARDS

MENA 2023

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About
Customer expectations have evolved over the years and will continue to do so. Delivering extraordinary customer experience for the products and services offered has become hugely important for any business for increased customer satisfaction and loyalty.
The MENA CX & Loyalty Awards 2023 will celebrate excellence in the field of CX and loyalty and provide you with a unique opportunity to gain recognition in front of a global CX audience. It will honor market leaders with a revolutionary track record in customer retention strategies and honor brands, deploying best-in-class techniques to deliver customer experiences that ultimately build customer loyalty.

The nominations are now open!

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Last year event Highlights

CATEGORIES AND CRITERIA

Take a moment to explore the categories, learn more about each award's criteria, and nominate individuals who exemplify excellence in their work, particularly in the realm of customer experience (CX) and loyalty. Join us in celebrating the remarkable achievements that shape our industry, inspire future generations, and elevate the standards of CX and loyalty practices. Your nominations play a crucial role in honoring exceptional professionals and fostering a culture of excellence within our community, driving customer satisfaction and long-lasting loyalty.

This category is for appreciating, recognizing & empowering the CX professional across the industry in the MENA region. An individual practitioner who has pioneered Customer Experience and Loyalty while setting a milestone for a better experience for the customers.
  • No. of years of experience in the industry:
  • No. of employees in your team:
  • Mention a ‘Stand-out’ initiative/CX strategy spearheaded by you:
  • List of achievements & why you should win the Award:
This category identifies and acknowledges the team that works diligently to ensure maximal customer satisfaction. It is to reward dynamic team efforts in delivering a magnificent customer experience across all touchpoints.
  • Vision of the entire team to build a better CX:
  • Mention the ‘Voice of Employee’ initiative run by the team (If Any):
  • No. of employees in the customer service department:
  • Mention initiatives taken to resolve customer queries:
  • Highlight any ‘Team Collaborative’ effort in delivering optimum CX:
  • List of achievements & why you should win the Award:
This category recognizes brands & organizations that allow new and loyal customers to gain maximum benefits. This award is for companies that have implemented creative and rewarding customer loyalty programs, structured to maximize engagement and encourage repeat purchasing. Key features of the loyalty program:
  • No. of customers onboarded for the loyalty program in 2023:
  • Mention the best retention strategy for your loyalty program:
  • Highlight the results of any recent customer feedback program:
  • List of achievements & why you should win the Award:
This category recognizes a culture that puts customer satisfaction and requirements first. This award is to recognize an organization that has customer satisfaction and loyalty as its main priority and has instilled the same in the core of the organization.
  • No. of employees in the customer service department:
  • Highlight the ‘Out of the Box’ Strategy adopted to deal with customer problems:
  • Mention initiatives taken to resolve customer queries:
  • Shortest turnaround time from query to customer assistance:
  • List of achievements & why you should win the Award:
This category recognizes ministries, agencies, or other departments at a government organization that has elevated their service to provide experiences that captivate, engage and help serve customers. This award is to appreciate the organization that has managed to receive the maximum number of ‘HAPPY’ customers.
  • The maximum number of 5-star ratings by ‘Happy’ customers in the past 12 months:
  • Shortest turnaround time from query to customer assistance:
  • Mention a new ‘stand-out’ initiative for better CX (If any):
  • Highlight the results of any recent customer feedback program:
  • List of achievements & why you should win the Award:
This award category recognizes organizations or companies that have recently launched or significantly enhanced their loyalty program to enhance customer engagement and retention. The award acknowledges the efforts and achievements of businesses that have successfully developed innovative and effective loyalty initiatives, creating meaningful connections with their customer base. The criteria for this category could include program design, customer benefits, technology integration, overall impact, and measurable results.
  • No. of customers onboarded for the loyalty program in 2023:
  • Mention the NEW retention strategy for your loyalty program:
  • Highlight the results of the customer feedback on the new loyalty program:
  • List of achievements & why you should win the Award:
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Rules & Regulations

Outlining the rules and requirements for participation, ensuring fairness and adherence to established guidelines.

Details Required:

  • Name of the Company:
  • Name of the filling professional:
  • Designation of the filling officer:
  • Contact Numbers:
  • Company’s Website:
  • Office Address:
  • Company’s head office address:
  • City:
  • Country/Province:
  • Email ID:
  • Company Profile:
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All the nominations are to be submitted on the official link of Verve Management

Nominations will only be valid if submitted on the website: https://cxloyaltymena.com OR on awards@verve-management.com

If sending an email, the subject line should be: YOUR COMPANY NAME & NOMINATION: (MENTION THE CATEGORY)

The more supporting documents will gain more trust & weightage by the jury.

For each category, a separate nomination needs to be filled.

All the nominations will be evaluated by the appointed honorable jury members.

Jury’s decision will be final and cannot be challenged.

In case of a tie, Jury Chairperson will have a final call.

The official language of communication would be English, all the communication sent should be in English for the jury to evaluate with convenience.

All the information provided in the nominations will be treated as confidential information and will be accessed by jury members & assigned to Verve Management only.

None of the details from the nominations will be published or marketed in any of the public communications.

If required, the Nominator would be contacted for additional information.

The winner will be announced by the jury members or Verve Management during the awards evening only.

Only the nominations with authorized signatures and stamps would be valid.

Nominators can send the physical support documents for the nominations at 1702 & 1706, Al Mazaya BB2, Jumeirah Lakes Towers, Dubai, UAE Addressing it to Divianshi Vaswani.

Verve management will confirm the receipt of nominations to nominators by email.

Any more queries you can reach out to info@verve-management.com , divianshi@verve-management.com or shruti@verve-management.com

All the information asked in the nomination form is a must. In case of incomplete information/irrelevant information, the nomination shall be disqualified.