
About
The nominations are now open!
Last year event Highlights
CATEGORIES AND CRITERIA
Take a moment to explore the categories, learn more about each award's criteria, and nominate individuals who exemplify excellence in their work, particularly in the realm of customer experience (CX) and loyalty. Join us in celebrating the remarkable achievements that shape our industry, inspire future generations, and elevate the standards of CX and loyalty practices. Your nominations play a crucial role in honoring exceptional professionals and fostering a culture of excellence within our community, driving customer satisfaction and long-lasting loyalty.
- No. of years of experience in the industry:
- No. of employees in your team:
- Mention a ‘Stand-out’ initiative/CX strategy spearheaded by you:
- List of achievements & why you should win the Award:
- Vision of the entire team to build a better CX:
- Mention the ‘Voice of Employee’ initiative run by the team (If Any):
- No. of employees in the customer service department:
- Mention initiatives taken to resolve customer queries:
- Highlight any ‘Team Collaborative’ effort in delivering optimum CX:
- List of achievements & why you should win the Award:
- No. of customers onboarded for the loyalty program in 2023:
- Mention the best retention strategy for your loyalty program:
- Highlight the results of any recent customer feedback program:
- List of achievements & why you should win the Award:
- No. of employees in the customer service department:
- Highlight the ‘Out of the Box’ Strategy adopted to deal with customer problems:
- Mention initiatives taken to resolve customer queries:
- Shortest turnaround time from query to customer assistance:
- List of achievements & why you should win the Award:
- The maximum number of 5-star ratings by ‘Happy’ customers in the past 12 months:
- Shortest turnaround time from query to customer assistance:
- Mention a new ‘stand-out’ initiative for better CX (If any):
- Highlight the results of any recent customer feedback program:
- List of achievements & why you should win the Award:
- No. of customers onboarded for the loyalty program in 2023:
- Mention the NEW retention strategy for your loyalty program:
- Highlight the results of the customer feedback on the new loyalty program:
- List of achievements & why you should win the Award:
Rules & Regulations
Details Required:
- Name of the Company:
- Name of the filling professional:
- Designation of the filling officer:
- Contact Numbers:
- Company’s Website:
- Office Address:
- Company’s head office address:
- City:
- Country/Province:
- Email ID:
- Company Profile:
All the nominations are to be submitted on the official link of Verve Management
Nominations will only be valid if submitted on the website: https://cxloyaltymena.com OR on awards@verve-management.com
If sending an email, the subject line should be: YOUR COMPANY NAME & NOMINATION: (MENTION THE CATEGORY)
The more supporting documents will gain more trust & weightage by the jury.
For each category, a separate nomination needs to be filled.
All the nominations will be evaluated by the appointed honorable jury members.
Jury’s decision will be final and cannot be challenged.
In case of a tie, Jury Chairperson will have a final call.
The official language of communication would be English, all the communication sent should be in English for the jury to evaluate with convenience.
All the information provided in the nominations will be treated as confidential information and will be accessed by jury members & assigned to Verve Management only.
None of the details from the nominations will be published or marketed in any of the public communications.
If required, the Nominator would be contacted for additional information.
The winner will be announced by the jury members or Verve Management during the awards evening only.
Only the nominations with authorized signatures and stamps would be valid.
Nominators can send the physical support documents for the nominations at 1702 & 1706, Al Mazaya BB2, Jumeirah Lakes Towers, Dubai, UAE Addressing it to Divianshi Vaswani.
Verve management will confirm the receipt of nominations to nominators by email.
Any more queries you can reach out to info@verve-management.com , divianshi@verve-management.com or shruti@verve-management.com
All the information asked in the nomination form is a must. In case of incomplete information/irrelevant information, the nomination shall be disqualified.