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Nomination Form –
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Award Nomination Form
Award Nomination Form
Name of the Nominee?
Email
Nominee Company
Nominee Email
Nominee Phone Number
Place of Work / Residence of the nominee
Place Type
---Choose---
Work
Residence
City Name
Country
---Choose Country---
Afghanistan
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Company Profile
Category of Nomination
---Choose Category---
CX LEADER OF THE YEAR - 2024
BEST CUSTOMER EXPERIENCE TEAM - 2024
BEST CUSTOMER LOYALTY PROGRAM - 2024
LEADING CUSTOMER-CENTRIC ORGANIZATION - 2024
CUSTOMER HAPPINESS GOVERNMENT ORGANIZATION - 2024
BEST NEWLY LAUNCHED LOYALTY PROGRAM OF THE YEAR - 2024
This category is for appreciating, recognizing & empowering the CX professional across the industry in the MENA region. An individual practitioner who has pioneered Customer Experience and Loyalty while setting a milestone for a better experience for the customers
No. of years of experience in the industry
No. of employees in your team
Mention a ‘Stand-out’ initiative/CX strategy spearheaded by you
List of achievements & why you should win the Award
This category identifies and acknowledges the team that works diligently to ensure maximal customer satisfaction. It is to reward dynamic team efforts in delivering a magnificent customer experience across all touchpoints.
Vision of the entire team to build a better CX
Mention the ‘Voice of Employee’ initiative run by the team (If Any)
No. of employees in the customer service department
Mention initiatives taken to resolve customer queries
Highlight any ‘Team Collaborative’ effort in delivering optimum CX
List of achievements & why you should win the Award
This category recognizes brands & organizations that allow new and loyal customers to gain maximum benefits. This award is for companies that have implemented creative and rewarding customer loyalty programs, structured to maximize engagement and encourage repeat purchasing. Key features of the loyalty program
No. of customers onboarded for the loyalty program in 2024
Mention the best retention strategy for your loyalty program
Highlight the results of any recent customer feedback program
List of achievements & why you should win the Award
This category recognizes a culture that puts customer satisfaction and requirements first. This award is to recognize an organization that has customer satisfaction and loyalty as its main priority and has instilled the same in the core of the organization.
No. of employees in the customer service department
Highlight the ‘Out of the Box’ Strategy adopted to deal with customer problems
Mention initiatives taken to resolve customer queries
Shortest turnaround time from query to customer assistance
List of achievements & why you should win the Award
This category recognizes ministries, agencies, or other departments at a government organization that has elevated their service to provide experiences that captivate, engage and help serve customers. This award is to appreciate the organization that has managed to receive the maximum number of ‘HAPPY’ customers.
The maximum number of 5-star ratings by ‘Happy’ customers in the past 12 months
Shortest turnaround time from query to customer assistance
Mention a new ‘stand-out’ initiative for better CX (If any)
Highlight the results of any recent customer feedback program
List of achievements & why you should win the Award
This award category recognizes organizations or companies that have recently launched or significantly enhanced their loyalty program to enhance customer engagement and retention. The award acknowledges the efforts and achievements of businesses that have successfully developed innovative and effective loyalty initiatives, creating meaningful connections with their customer base. The criteria for this category could include program design, customer benefits, technology integration, overall impact, and measurable results.
No. of customers onboarded for the loyalty program in 2024
Mention the best retention strategy for your loyalty program
Highlight the results of any recent customer feedback program
List of achievements & why you should win the Award
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