Nomination Form – HOME

Award Nomination Form

Name of the Nominee?

Email

Nominee Company

Nominee Email

Nominee Phone Number

Place of Work / Residence of the nominee

Place Type

City Name

Country

Company Profile

Category of Nomination

This category is for appreciating, recognizing & empowering the CX professional across the industry in the MENA region. An individual practitioner who has pioneered Customer Experience and Loyalty while setting a milestone for a better experience for the customers

No. of years of experience in the industry

No. of employees in your team

Mention a ‘Stand-out’ initiative/CX strategy spearheaded by you

List of achievements & why you should win the Award

This category identifies and acknowledges the team that works diligently to ensure maximal customer satisfaction. It is to reward dynamic team efforts in delivering a magnificent customer experience across all touchpoints.

Vision of the entire team to build a better CX

Mention the ‘Voice of Employee’ initiative run by the team (If Any)

No. of employees in the customer service department

Mention initiatives taken to resolve customer queries

Highlight any ‘Team Collaborative’ effort in delivering optimum CX

List of achievements & why you should win the Award

This category recognizes brands & organizations that allow new and loyal customers to gain maximum benefits. This award is for companies that have implemented creative and rewarding customer loyalty programs, structured to maximize engagement and encourage repeat purchasing. Key features of the loyalty program

No. of customers onboarded for the loyalty program in 2024

Mention the best retention strategy for your loyalty program

Highlight the results of any recent customer feedback program

List of achievements & why you should win the Award

This category recognizes a culture that puts customer satisfaction and requirements first. This award is to recognize an organization that has customer satisfaction and loyalty as its main priority and has instilled the same in the core of the organization.

No. of employees in the customer service department

Highlight the ‘Out of the Box’ Strategy adopted to deal with customer problems

Mention initiatives taken to resolve customer queries

Shortest turnaround time from query to customer assistance

List of achievements & why you should win the Award

This category recognizes ministries, agencies, or other departments at a government organization that has elevated their service to provide experiences that captivate, engage and help serve customers. This award is to appreciate the organization that has managed to receive the maximum number of ‘HAPPY’ customers.

The maximum number of 5-star ratings by ‘Happy’ customers in the past 12 months

Shortest turnaround time from query to customer assistance

Mention a new ‘stand-out’ initiative for better CX (If any)

Highlight the results of any recent customer feedback program

List of achievements & why you should win the Award

This award category recognizes organizations or companies that have recently launched or significantly enhanced their loyalty program to enhance customer engagement and retention. The award acknowledges the efforts and achievements of businesses that have successfully developed innovative and effective loyalty initiatives, creating meaningful connections with their customer base. The criteria for this category could include program design, customer benefits, technology integration, overall impact, and measurable results.

No. of customers onboarded for the loyalty program in 2024

Mention the best retention strategy for your loyalty program

Highlight the results of any recent customer feedback program

List of achievements & why you should win the Award

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