SPEAKERS – HOME

Our Speakers

Our Expert Speakers

Sagarika Nayak

Group Director – Customer Success & VOC

GMG

Suryaveer Singh

Head Loyalty CRM and Data

ENOC

Dr. Jassim Al Awadhi

Digital Transformation and AI Implementation expert

Eman Talaat

Head of Experience Design

Department of Government Enablement

Hazem El Zayat

Chief Experience Officer – MENA

Ogilvy

Ankesh Agarwal

Director, Group Customer Experience

Majid Al Futtaim

Gaurav Sinha

International Marketing Director|Asia, Middle East, Africa &Turkey

Domino's

Anand Venkatasamy

Vice President – Customer Base Management & Partnerships

e&

Kaveer Maharaj

Head of Loyalty

Landmark Group

Deepak Pradhan

Head of Loyalty Program & CRM

ADNOC

Adil Hasan

Director- Customer Experience

Teleperformance

Dinesh Dua

Chief Customer Experience Officer

Luxury Real Estate Developer

Jephin Mathew

Board Member

Dubai Contact Center Business Group

Shannon Quadros

Head of Customer Voice

Alshaya Group

Jon Barber

Vice President Marketing Communications

TECOM Group Dubai

Anisha Sagar

Managing Partner

Créo Global

Amit Ambekar

Head of Marketing, Customer Engagement, Loyalty & Cx

REDTAG

Jessica Schroeder

Head of Corporate Communications & Government Relations, Middle East & Egypt

BASF

Bhavana Gupta

Head-Marketing & Branding

Teraciel Group

Hamed Ahli

Head of Meydan Free Zone

Meydan Free Zone

Sonal Dwada

Head of Marketing & Corporate Communications

Dubai National Insurance & Reinsurance P.S.C

Ankit Lathigara

Associate Vice President – Client Services Portfolio Management

Nasdaq

Lubna Khlifat

CX Expert

Nasdaq

Sachin Kumar Badrinath

Chief Operating Officer

Tafaseel BPO

Rahul Kucheria

Vice President Loyalty & Payments

ADNOC Distribution

Pamela Bou Zeid

Head of Shared Services & CX

Al Wathba Insurance

Our Series Speakers

HIMANSHU MALHOTRA

Advisor – Chairman’s Office

Department Of Municipalities and Transport

JS ANAND

Founder & CEO

Leva Hotels

SAKEB RASHID

Loyalty & Retention Head

Starbucks – Alshaya

SAIF ABDULLA AL HASSANI

Service Development and User Experience Section Head

Emirates Health Services

AHMED KHBEER

Managing Partner & Group CEO

Tafaseel Bpo

ALBERT FERNANDO

Chief Executive Officer

Travelwings Middle East Fz Llc

HAZEM EL ZAYAT

Chief Experience Officer – MENA

Memac Ogilvy

ABED BIBI

Chief Marketing Officer

Nakheel

KRIS KOWALSKI

Chief Marketing Officer

YAP

RAMI ZAHRAN

Chief Marketing Officer

Saudi German Hospital

DR. TAHIR HUSSAIN

Corporate Chief of Operations Excellence

SEHA

SURYAVEER SINGH

Head of Loyalty

Enoc

AMIT TANEJA

Chief Business Officer

Cleartrip Middle East

YUSRA BAQI

Chief Human Capital Officer

Aafaq Islamic Finance

MARAM HABBASH

SVP Client Experience – Retail Treasury

Mashreq Bank

AHMED KHEDR

Vice President Retail – Digital Transformation

Etisalat By E&

AMELIE BRECHOIRE

Vice President Loyalty & Guest Experience – Asia, Middle East & Africa

Accor

PALLAV SINGHVI

Vice President – Consumer Traveler

Almosafer

AKASH KOUL

Director – Customer Engagement & Loyalty

Etisalat By E&

ILARIA BUONPANE

Director of Customer Experience – MENA

Talabat

SAGARIKA NAYAK

Director – Customer Succes & VOC

GMG

AMIT AMBEKAR

Head of Marketing & Customer Engagement

Redtag (Bma International)

GAURAV JAIN

Head of Products

Ahli United Bank, Kuwait

PRADEEP KUMAR

Head – Service Excellence & Contact Centre

Aster Clinics Gcc

KOWSHIK BHATTACHARJEE

Head of Service Excellence

Medcare Hospitals & Medical Centres

MAI MOMANI

Head of Customer Experience

Invest Bank

NURAN MEKKY

Group Head – CVM Operations and Customer Experience

Gargash Group

YARA WEHBE

Head of Business Excellence

Masafi LLC

SUMIT SRIVASTAVA

Digital & Commercial Director

Virgin Mobile UAE

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