SPEAKERS – HOME

Our Speakers

UNIQUE PEOPLE

Our Expert Speakers

Harsha Thawani

Associate Director – Marketing, Digital Marketing Lead
KPMG LOWER GULF

Dr. Nilay Ranjan Singh

CEO
SBI UAE

Imran Kannuti

Head, Operations Digitalization & Transformation
BANQUE MISR

Adil Hasan

Director Customer Experience
TELEPERFORMANCE

Sagarika Nayak

Director Customer Success
GMG

Suryaveer Singh

Head Loyalty CRM and Data
EMIRATES NATIONAL OIL COMPANY

Mai Momani

Head of Customer Experience
INVEST BANK P.S.C

Odisseas Trikaliotis

Chief Research Officer, Customer Experience & Channel Performance
IPSOS

Abhay Kumar

Senior Vice President‑Digital Marketing & Social Media
DAMAC PROPERTIES CO. LLC, UAE

Jonathan Campoli

Senior Director CRM

ALMOSAFER

Khaled Attallah

Marketing Director

MIRAL DESTINATIONS

Our Series Speakers

HIMANSHU MALHOTRA

Advisor – Chairman’s Office
Department Of Municipalities and Transport

JS ANAND

Founder & CEO
Leva Hotels

SAKEB RASHID

Loyalty & Retention Head
Starbucks – Alshaya

SAIF ABDULLA AL HASSANI

Service Development and User Experience Section Head
Emirates Health Services

AHMED KHBEER

Managing Partner & Group CEO
Tafaseel Bpo

ALBERT FERNANDO

Chief Executive Officer
Travelwings Middle East Fz Llc

HAZEM EL ZAYAT

Chief Experience Officer – MENA
Memac Ogilvy

ABED BIBI

Chief Marketing Officer
Nakheel

KRIS KOWALSKI

Chief Marketing Officer
YAP

RAMI ZAHRAN

Chief Marketing Officer
Saudi German Hospital

DR. TAHIR HUSSAIN

Corporate Chief of Operations Excellence
SEHA

SURYAVEER SINGH

Head of Loyalty
Enoc

AMIT TANEJA

Chief Business Officer
Cleartrip Middle East

YUSRA BAQI

Chief Human Capital Officer
Aafaq Islamic Finance

MARAM HABBASH

SVP Client Experience – Retail Treasury
Mashreq Bank

AHMED KHEDR

Vice President Retail – Digital Transformation
Etisalat By E&

AMELIE BRECHOIRE

Vice President Loyalty & Guest Experience – Asia, Middle East & Africa
Accor

PALLAV SINGHVI

Vice President – Consumer Traveler
Almosafer

AKASH KOUL

Director – Customer Engagement & Loyalty
Etisalat By E&

ILARIA BUONPANE

Director of Customer Experience – MENA
Talabat

SAGARIKA NAYAK

Director – Customer Succes & VOC
GMG

AMIT AMBEKAR

Head of Marketing & Customer Engagement
Redtag (Bma International)

GAURAV JAIN

Head of Products
Ahli United Bank, Kuwait

PRADEEP KUMAR

Head – Service Excellence & Contact Centre
Aster Clinics Gcc

KOWSHIK BHATTACHARJEE

Head of Service Excellence
Medcare Hospitals & Medical Centres

MAI MOMANI

Head of Customer Experience
Invest Bank

NURAN MEKKY

Group Head – CVM Operations and Customer Experience
Gargash Group

YARA WEHBE

Head of Business Excellence
Masafi LLC

SUMIT SRIVASTAVA

Digital & Commercial Director
Virgin Mobile UAE